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Action Center
To better serve the needs of our customers, beginning September 29 the Action Center is open 8:00 a.m.-7:00 p.m. on Tuesday, 8:00 a.m.-6:00 p.m. Monday, Wednesday, and Thursday, and is closed on Friday.
Welcome to the Action Center
The Action Center is your one-stop shop for information and assistance. The Action Center provides courteous and efficient customer service by offering citizens a hassle-free method of obtaining information and reporting concerns.
Report Your Concerns
Report Public Works-related issues HERE
Public Works issues include:
| Alley Repair | Street - Dangerous Intersection |
| Curb Repair | Street - Debris |
| Drainage Issue (street, alley, culvert) | Street - Pothole Repair |
| Facility/Building Maintenance | Street - Repair |
| Handicap Ramp Repair | Traffic Signal Repair |
| Manhole Inspection | Utility Line Locates - Water/Sewer (all others call 811) |
| Sewer - Clogged Line | Water - Emergency Shut Off |
| Sewer - General Maintenance | Water - General Maintenance |
| Sewer - Leak | Water - Leak |
| Sidewalk Repair - City owned | Water - Meter Maintenance |
| Sign - Needing Repair/Missing | Water Quality Issues (low water pressure/odor) |
| Street - Dangerous |
Report Code Enforcement-related issues HERE
Code Enforcement issues include (residential and commercial):
| Address Numbers (missing/not visible) | Swimming Pool - turbid water |
| Fence - disrepair or issue around pool/spa | Illegal Dumping |
| Graffiti | Lake Take Area violation |
| Grass clippings blown in street/storm drain | "No Permit" violation |
| High Grass/Weeds | Noise |
| Home Occupation Violation | Obstruction - streets, alleys, sidewalks, parkway |
| Overhanging Vegetation (sidewalks, alleys, streets) | Outside Storage violation |
| Rental Property | Trash & Debris on property (NOT FCC PICK UP ISSUES) |
| Rodents/Pest Harborage | Trash/Recycle bins violation (left out before or past time of collection) |
| Short-Term Rental Property Violation (AirBnB, VRBO, etc.) | Trees - dead, dangerous, overgrown |
| Sidewalk Disrepair (not your own) | Vehicles - on street contact PD 972-412-6200) |
| Sight Line Violation - structure/ vegetation | Vehicles - oversize, junk improper storage/parking |
| Stagnant Water on property (not pool, street, alley) | Vehicles, Commercial - storage of trailers/vehicles in residential area |
| Substandard Structures | Windows - broken, damaged |
For all other issues, or if you are unsure which category to choose for the issue you wish to report, contact the Action Center.
Online Action Center
By email
By calling the Action Center at 972-412-6100
In person at City Hall, 4000 Main Street
Staff Actions
We will take information about the problem, including the address of your concern, and route the request to the proper department for investigation.