Public Works Department

Welcome to the Public Works Department

The Public Works Department provides many of the basic services that affect the daily lives of everyone living and working in the City of Rowlett.

Our primary responsibility is the operation and maintenance of infrastructure. Our employees are highly trained and committed to providing outstanding customer care.

Our Four Divisions:

  1. Storm Water Management
  2. Street/Traffic
  3. Wastewater Utility
  4. Water Utility

To request copies of record drawings (As-Builts), please fill out and submit the following form via email.


The Public Works Department has made it easier to report issues! Check out the CitizenVUE web portal, and mobile app on Apple, Windows, and Google Play.

Here's how to download and use the CitizenVUE app. When creating an account, use code "RowlettTX".

If you have any questions regarding your utility bill, please contact Utility Billing and Collections at (972) 412-6105 during business hours. You may also pay your utility bill online.

To report a pothole in a street or alley or a streetlight outage, please contact the Action Center at (972) 412-6100.

Please take a moment to fill out our Customer Service Survey. Your input will help us acknowledge any areas that may need improvement. Our departmental mission is to provide quality services with the least disruption to our community.