Utility Billing and Collections

**Beginning Friday, September 29, 2023, the Utility Billing Department will be open to serve customers Monday-Friday, 7:30 AM to 5:30 PM.**

About the Department

Welcome to the City of Rowlett’s Utility Billing and Collection Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.

We are the principal business office of the City and are responsible for the billing and collection efforts for water, sewer, trash and drainage fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.

Services

The services provided by the department include:

• Initiation and disconnection of utility accounts
• Monthly reading of water meters
• Monthly billing of water, sewer, trash and drainage
• Collection of utility payments through various methods
• Issuance of landfill passes (PDF)

Create Your AMI Profile - Get Real-Time Water Usage!

Create your AMI profile today...water customers (YOU!) have the ability to access water consumption online!

In fact, the system reads every hour so you can get real-time usage information. Simply create an account at www.rowlett.com/AMI, set up your alerts and start tracking your usage. Armed with this information, customers can spot and repair potential leaks before they result in a higher bill!

→ How to read your water meter video