To better serve the needs of our customers, beginning September 29 the Utility Billing office is open 8:00 a.m.-7:00 p.m. on Tuesday, 8:00 a.m.-6:00 p.m. Monday, Wednesday, and Thursday, and is closed on Friday.
About the Department
Welcome to the City of Rowlett’s Utility Billing and Collection Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.
We are the principal business office of the City and are responsible for the billing and collection efforts for water, sewer, trash and drainage fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.
Services
The services provided by the department include:
Create Your AMI Profile - Get Real-Time Water Usage!
Create your AMI profile today...water customers (YOU!) now have the ability to access water consumption online!
In fact, the system reads every hour so you can get real-time usage information. Simply create an account at www.rowlett.com/AMI, set up your alerts and start tracking your usage. Armed with this information, customers can spot and repair potential leaks before they result in a higher bill!
→ How to read your water meter video