Payment Options

The City of Rowlett offers a Citizen Self Service Portal in addition to payment by mail, phone, drop boxes, and in person at our billing office. 

*Notice* If you are experiencing a water or sewer emergency outside of normal business hours, please call  972-412-6201. All after-hours reconnections for non-payment will be assessed a $50 after-hours fee. 


Our Citizen Self Service Portal website allows you to make one-time payments with a credit card (Visa, MasterCard, Discover). Go to our Citizen Self Service Portal to view and pay your bill. You will not have to register with this site, but you will need to know your account and customer ID numbers. No partial payments can be made through the Citizen Self Service Portal. 

The City of Rowlett also offers Paymentus payment website as a payment method for City utility bills. The Paymentus site will be the only option available for customers wishing to sign up for recurring credit card payments. Paymentus will also allow customers to sign up for recurring ACH payments. Paymentus allows customers to make one time or set up fully recurring payments as well as keep track of payments made by registering with their site. Please note that amounts shown on the Paymentus site are updated every business day and payments made by this site can take up to 2 business days to post to your account.

Recurring ACH payments will also be available to be set up in our offices by providing a voided check or ACH letter from your bank.

If you choose the recurring ACH option through the office your account will be drafted same day as your due date.

If you choose the credit card recurring method; once your card date expires, you will have to manually re-enter. The system will not automatically update this information for you and late fees will not be waived for expired credit cards.

Interactive Voice Response System (IVR)

Citizens can now make payments by credit card and e-check using the automated phone system. Payments can be made using Visa, MasterCard, and Discover as well as from checking accounts. The number for this service is 844-238-8997.

Mail or Phone
City of Rowlett
P.O. Box 660054
Dallas, TX 75266-0054

Drop Box or In Person

Payments may be taken to our drop boxes located at the City Hall Annex at 4004 Main St or at the location of the new Utility Customer Service Center at 6602 Dalrock Rd near the Tom Thumb Shopping Center. (In an effort to use our resources and staff time more efficiently we will be picking up the Annex drop box payments twice a week. Please be sure to place your payment in the box well ahead of the due date to avoid any late penalties or disconnection. Thank you). Payments by cash, credit card or check can also be made in person at the Utility Customer Service Center during regular business hours or you may pay online at


If your services have been interrupted due to non-payment, please do not use the drop boxes for submitting payments. Please notify us by calling our office at 972-412-6105 after any payments have been made to restore services.

If a customer is unable to pay an outstanding amount on a utility bill and is in danger of service being disconnected, the customer may request an extension of up to ten calendar days to pay the account (excluding the day of interruption or if service is already interrupted) and provided a Utility Payment Extension Agreement is completed and signed. The extension agreement shall include the complete amount past due. Extension agreements are available to customers only once every three months for a maximum of four times in a twelve month period, may not be consecutive. Failure to comply with the terms of any extension agreement will result in disconnection of service without further notice; customer will not be eligible for any additional extensions for twelve months following a broken extension; and a $27.50 reconnect service fee imposed.