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What is the North Texas Municipal Water District (NTMWD)?The NTMWD is a wholesale water provider serving more than 1.6 million people across nearly 90 communities in 10 North Texas counties, including the City of Rowlett. This water is purchased by the City of Rowlett and then passed on to Rowlett customers. The NTMWD was created in 1954 to provide drinking water and other services to its customers. It was originally created by ten cities, referred to as “member cities”, including Farmersville, Forney, Garland, McKinney, Mesquite, Princeton, Plano, Rockwall, Royse City, and Wylie. Today, the NTMWD services over two million residents and businesses in the north central Texas area. NTMWD rate increases ensure reliable, uninterrupted water delivery now and in the future by maintaining NTMWD’s existing system and funding future expansions.
Since then, have any other cities become members?Yes. Richardson joined in 1973, Allen in 1998, and Frisco in 2001.
Is Rowlett a member of the NTMWD?No. A “customer” agency since 1965, Rowlett is one of 14 cities and 16 utility districts that are non-member wholesalers of the NTMWD. Rowlett is the largest customer wholesaler, in terms of water usage, and would be the 8th largest water user among the member cities of the NTMWD.
Why is the City of Rowlett petitioning for membership with the NTMWD?Rowlett has long desired to be a member of the NTMWD. As a member, Rowlett would have a voice in decisions that have long impacted Rowlett residents and businesses. This originally stemmed from concerns with the mandatory “Take-or-Pay” policy and remains true today due to concerns about the additional surcharge or “premium” that non-member cities pay.
How much is the customer premium?The premium paid by non-member customer wholesalers is five cents per 1,000 gallons. Currently, this costs Rowlett customers $160,000 annually. A consultant hired by the NTMWD in 2020, Amawalk Financial Consultants, LLC, recommended that this premium be changed to 10% of the base rate, which at the time was $3.00 per 1,000 gallons. This would increase Rowlett’s annual premium from $160,000 to around $1.0 million and would increase each time the base rate changed. Rowlett has paid $3.3 million for this premium over the past 21 years.
Has the NTMWD already changed the customer premium policy?No. The NTMWD decided to perform a more comprehensive study that includes, among other things, reviewing the premium as well as a potential buy-in clause for new members. This study is currently underway and is expected to be completed mid-2023.
Will membership have any impact on the “Take-or-Pay” policy?No. All NTMWD wholesalers, both member and non-member, are bound by the current Take-or-Pay policy. However, in 2020 the Member cities settled a legal dispute between the parties that would eventually provide a five-year rolling average method as the new policy. While it has an 8-year lead time before the new policy starts, it is considered inherently fairer than the permanent minimum that exists today, which was found to be “adverse to the public interest” by the Public Utilities Commission (PUC).
What are the benefits of membership?Membership will give Rowlett the opportunity to participate in the policies and practices that affect Rowlett customers. In addition, members do not have to pay the premium non-member cities pay, which as explained in the "How much is the customer premium" question above, could significantly increase in the future.
Why does NTMWD charge a premium to non-member wholesalers?In the 2020 study performed by the NTMWD’s consultant, Amawalk Financial Consultants, LLC, four factors were listed to potentially justify the premium:
Does the NTMWD accept new members, and will Rowlett qualify?Yes. Rowlett would not be the first “new” member. Richardson joined in 1973, Allen in 1998 and Frisco in 2001.
Rowlett fits the membership profile…
Water supplies are available…
Rowlett has a demonstrated track record in regionalization…
Rowlett practices water conservation…
Why now?Rowlett’s current contract with the NTMWD expires in May 2024. Rowlett has a sense of urgency to complete the membership process before it may be forced to renew its “customer” contract, particularly with some of the policies and practices customer wholesalers must abide by.
What comes next?The City of Rowlett, a dedicated and long-standing customer of the North Texas Municipal Water District (NTMWD) since 1965, has been pursuing equitable representation and a voice in the crucial decisions that impact our community daily. Despite our earnest efforts and transparent communication to the NTMWD, the Board of Directors made the disheartening decision in September, 2023 to deny Rowlett's petition for annexation as a member of the district.
Sapphire Bay is a $1 billion mixed-use development located on the shores of Lake Ray Hubbard, south of I-30 at Dalrock Road. Planned features include a lagoon amenity and an island entertainment component with an incredible synchronized water and video show; a Hyatt Destination resort and conference center; and a surf and beach club. Other unique hotels, restaurants and shopping will round out this destination experience. A variety of lake-living opportunities will offer apartments, high-rise condos and single-family living with parks and trail systems to enjoy. Sapphire Bay will become a national destination for conferences, vacationing families, residents looking for a unique place to call home, and businesses who want to locate where their employees can live, work, and play. Sapphire Bay Marina is a full-service, deep-water marina separately owned and operated located adjacent to the development with over 1000 boat slips, a state-of-the-art ship store, fuel pumps and boat rentals.
**UPDATE - March 30, 2022**Construction is underway at the southern end of the peninsula for The View multi-family project developed by Zale Properties, with plans to be open for occupancy later this year. K Hovnanian is constructing townhomes along the southwestern shore and with plans to close on some of those home in late spring of 2023. Other approved projects include Bombshells restaurant, Margaritaville resort & additional multi-family to be developed by Floridays. Landscaping plans have been approved that include the installation of a Kite/Surf Park and Community Park as well as a trail along the southern peninsula. Construction for underground electric and fiber are also underway. The City will soon begin construction on a public safety facility to house a fire station and police sub-station within the development.
**UPDATE - February 4, 2022**Sapphire Bay Marina announces Marina District and Baywalk project. The district includes one of the largest marinas in the state, with 10 new dock houses and seven others remodeled and refurbished, a restaurant complex, and on-the-water boat rental and brokerage centers. The highlight of the district will be a collection of casual waterfront food concepts called Baywalk. The developers describe it as a casual experience unlike anything in the metroplex, creating an escape from the ordinary. Baywalk will hug the lakefront, jutting out over the water at various points, and features a variety of seating for all seasons, entertainment areas, string lights and an assortment of plantings. The District will provide family options, appealing to locals and young adults as well as our local boaters/sailors and water sports enthusiasts who want a fun, lake lakefront experience with a one-of-a-kind boardwalk frontage and waterfront views. Read on...
**UPDATE - MARCH 3, 2021**Sapphire Bay announced Hyatt will operate the new Sapphire Bay Resort & Conference Center on behalf of a public-private partnership with the City of Rowlett. Expected to open in fall 2023, the resort will join Hyatt’s Destination Hotels brand and showcase more than 500 guestrooms, suites, and villas each with waterfront views overlooking Lake Ray Hubbard and the seven-acre man-made Sapphire Bay Lagoon.
“We are very excited to see Destination Hotels by Hyatt join the Sapphire Bay team,” said Rowlett Mayor Tammy Dana-Bashian. “The resort and conference center are integral components of this development. With the Hyatt brand offering their distinctly well-known and upscale experience, we look forward to the Sapphire Bay Resort becoming a sought-after and unique national destination for business conferences and vacationers alike.”
Sapphire Bay Resort will offer luxurious amenities, a full-service spa, state-of-the-art fitness center, six pools and tropical gardens. The property will feature more than 100,000 square feet of indoor and outdoor event space including two grand ballrooms, multiple-sized breakout boardrooms, pre-function areas, event lawns, and a special event island nestled along the eastern shore of the Sapphire Bay Lagoon.Read more here...
Visit SapphireBayTexas.com for more information.**
2019Who is the City’s development partner?Sapphire Bay Land Development, LLC - comprised of President Marc S. English and local real estate developer Kent Donahue, who bring more than 40 years’ combined development experience to the project. Marc English will spearhead all contractual negotiations, manage the construction of all public improvement district (PID) amenities, including an approximately 6.5-acre Crystal Lagoons water feature and island show fountain, and the eventual award of all construction contracts with the many contractors that will competitively bid on this project. Kent Donahue will design, oversee, and collaborate with the many experiential design consultants and architects to envision, facilitate and design the project, anchored by a 500-room resort hotel, spa, conference center, approximately 1.4 million square feet of commercial lease space, and a surf and beach club featuring not only the Crystal Lagoons amenity, but also a one-of-a-kind, competition-quality surfing venue.
What is the purchase price and who is funding it?Funding for the $37,013,000 acquisition price, including the $150,000 in earnest money, has been provided by Sapphire Bay Land Holdings. This land is now owned by Sapphire Bay Land Holdings I, LLC and the marina is now owned by Sapphire Bay Marina, LLC.What is included in the purchase?The 117-acre tract of land south of IH-30; the Crystal Lagoon license previously purchased by Bayside; and the existing operating marina including rights to 1,005 boat slips.
What is the project timeline for Sapphire Bay?The first phase of Sapphire Bay is anticipated to be completed by December 31, 2023. That phase includes mass grading of the site to elevate out of the flood restriction easement, the lagoon and island entertainment feature, all the on-site and off-site public infrastructure (streets, water, wastewater, storm sewer, etc.) a portion of the extensive hike and bike trail, community parks and the entertainment and dining promenade surrounding a significant portion of the lagoon.
In addition, the City and our new development partner are working to determine a funding plan for a Hotel Resort and Convention Center by December 31, 2019. Once that funding plan is agreed to by both parties, the Hotel Resort and Convention Center along with the Surf and Beach Club components will be included in the first phase with an anticipated completion by December 31, 2023.
The timing of the first phase opening for Sapphire Bay was in large part determined by the public infrastructure, including the TXDOT IH-30 Improvements, to be constructed between now and December 2023.
The City and Sapphire Bay Land Holdings I, LLC will be working on future phases and look forward to announcing a significant number of projects in the near future. At full build out, which is anticipated over a 10-year period, Sapphire Bay will have nearly 1.4 million square feet of combined commercial facilities including retail, office, hospitality, entertainment and restaurants and an estimated 1600 residential units consisting of condominiums, townhomes and apartments.
What is included in the Surf and Beach Club and the lagoon amenity? This one-of-a-kind out-of-ocean surf venue will deliver a world-class, competitive-quality surfing experience to be enjoyed by all ages and skill levels. In tandem with the lagoon amenity, the exciting Sapphire Bay water activities will include not only surfing, but kayaking, stand-up paddle boarding, waterpark features with a lazy river, and private dining cabanas. With an entertainment island featuring synchronized water and video displays, the lagoon amenity is envisioned to be one of the key attractions and differentiators to establish Sapphire Bay as a world class destination. The Surf and Beach Club will serve as the anchor for the overall public immersive experience. Consulting and management firm VenuBlue, which specializes in innovative beach life style destination attractions, will operate this component of Sapphire Bay.
Will the Crystal Lagoons amenity be open to the public?Yes, the general public will have access to the 6.5-acre lagoon water feature.
Is Sapphire Bay a public-private partnership?Sapphire Bay is a true public-private partnership. In a traditional development, the City’s involvement is limited to zoning the property, providing utility services, and making inspections. In this project, however, the City of Rowlett and Sapphire Bay Land Holdings I, LLC have committed to a vision and are obligated to executing that vision and realizing the parameters established in the development agreements. The City facilitated the original purchase of the property from the City of Dallas, annexed the property into the municipal boundary, rezoned the property with Form Based Code, created Tax Increment Reinvestment Zone Number Two (TIRZ#2), approved a public improvement district, drove a change in state law to qualify Rowlett for a ten-year tax rebate from the State of Texas for a new conference center, and championed improvements to IH-30 to support the region’s growth and this project.
How does the funding for the Hotel Resort and Convention Center work?The Hotel Resort and Convention Center is an integral part of Sapphire Bay. Planned is a minimum 450- room full-service destination hotel resort and a minimum 70,000 square foot convention center containing conference, meeting and event space that is of the same resort quality as the planned hotel.
The City and Sapphire Bay Land Holdings I, LLC are working to determine the funding plan for the Hotel Resort and Convention Center by December 31, 2019. Once that funding plan is agreed to by both parties, the Hotel Resort and Convention Center, along with the Surf and Beach Club components, will be included in the first phase with an anticipated completion by December 31, 2023.
The funding plan as outlined in the Development Agreement between the parties indicates that the City will issue special revenue bonds for the cost of construction of the Convention Center facility and Sapphire Bay Land Holdings I, LLC will make the private investment to fund the Hotel Resort and the Surf and Beach Club. It is anticipated that the Convention Center cost of construction would not exceed $50 million and the Hotel Resort and Surf and Beach Club private investment would be approximately $215 million.
The City’s issuance of special revenue bonds would be supported by the project tax revenues including State Hotel Occupancy Tax, State Sales Tax, State mixed beverage tax, Tax increment Reinvestment Zone (TIRZ) funds, and City Hotel Occupancy Tax. Additional details will be provided once the City and Sapphire Bay Land Holdings I, LLC determine a funding plan by December 31, 2019.
What are the incentives provided by the City? Incentives include the creation of Tax-increment Reinvestment Zone Number Two (TIRZ#2) to help mitigate extraordinary development challenges and remove barriers to development. These include the costs associated with improvements to the future Dalrock Road overpass at IH-30, earthwork to elevate the site out of the flood restriction easement and construction of sea walls on the south side, offsite utility improvements, and parks, trails, public art and monuments. TIRZ#2 provides a contribution rate of 50 percent of all property taxes collected for a period of twenty years (through 2036) with the amount capped at $40.7 million plus interest. During this same twenty-year time period, the City of Rowlett expects to generate nearly $165 million in property taxes, sales taxes and hotel occupancy taxes. Upon full build-out (about 10 years), City taxes are expected to be approximately $6.4 million annually, net of the TIRZ#2 contribution, or equivalent to 12 cents on the tax rate.
How was Tax Increment Reinvestment Zone Number Two (TIRZ#2) bifurcated?Tax Increment Reinvestment Zone Number Two (TIRZ#2) was bifurcated, or split between the north and the south parcels as part of the settlement agreement with Bayside Land Partners. As a result, 50 percent of all property taxes collected from the north parcel will be used to reimburse projects attributable to the north parcel and 50 percent of all property taxes collected from the south parcel will be used to reimburse projects attributable to the south parcel. The reimbursements are capped for each parcel.
How will the City be reimbursed for offsite utility costs?The City, as outlined in the Development Agreement between the parties, will contribute an amount not to exceed $13.4 million for off-site public infrastructure improvements for five sanitary sewer projects and one water project. The City is utilizing several sources to fund these projects, including water and sewer impact fee funds and water and sewer revenue bonds. The City will be fully reimbursed for these costs from several sources including 1) state taxes (i.e. hotel occupancy tax, sales tax and mixed beverage tax) from the ten-year grant, 2) the Tax Increment Reinvestment Number Two (TIRZ#2) - South subaccount over the remaining life of TIRZ#2 (through 2036) and, 3) City’s hotel occupancy taxes collected from the project.
Who did the City use to help evaluate the engineering, legal, economics and financial sustainability of this project?Rowlett assembled a great team to help evaluate a myriad of issues including the legal documents and negotiations of the land transaction; the underlying market research and economic assumptions utilized by the new developer for the proposed land uses; and financial considerations of any potential financing for a new convention center. Our team included the following:
How does Sapphire Bay benefit Rowlett citizens? Sapphire Bay is projected to add nearly $1 billion in new taxable value, resulting in nearly $165 million in revenue from property, sales and hotel occupancy taxes over a period of twenty years (through 2036).Sapphire Bay will also offer residents an entertainment mecca without ever leaving their hometown! With amenities such as a lagoon feature housing an entertainment island and incredible synchronized water and video show; a hotel resort and convention center; a world class marina; and the Surf and Beach Club, Sapphire Bay will become a national destination for conferences, vacationing families, residents looking for a unique place to call home, and businesses who want to locate where their employees can live, work, and play - as well as for professional and amateur surfers who come to train at the only wave park of its kind in the world.Sapphire Bay will help grow the City’s economy through diversification of jobs, housing, tourism and business opportunities, making Rowlett a community attractive to people in all stages of their life. Sapphire Bay will optimize Lake Ray Hubbard and Rowlett’s natural assets to create a distinctive identity and offer the quality of life long-desired by Rowlett residents.
Sapphire Bay Land Development News ReleaseAugust, 2019 Mayor’s Spotlight - Sapphire Bay
1. Why does the City provide Economic Incentives in some cases? The City is committed to the promotion of job creation and high-quality development in all parts of the city and to an ongoing improvement in the quality of life for its citizens. In so far as these objectives are served by the enhancement and expansion of the local economy, the City, on a case-by-case gives considerations to providing incentives. Incentives are a tool used by cities, states and federal agencies to promote development, cities typically consider and provide incentives to ensure high quality growth, diversification of their tax base, job creation and/or community amenities. Rowlett has taken a strategic approach that was developed as part of the RR2020 community vision to target incentives as part of catalyst type projects in identified growth areas. That strategic approach has led to over $1.5 billion in private investment to date! The City of Rowlett, like many other municipalities, provide economic development incentives to promote development in their communities. Attracting businesses or development, keeping them, or getting them to expand operations often involves a request for some sort of incentive. While this may appear to be corporate welfare to some, cities are motivated to provide such incentives to ensure higher quality growth, diversify their tax base, bring in jobs, and/or provide amenities that may not currently exist. Every city competes with other cities to attract businesses or development – every city! Sometime, cities even compete with each other for the same deal. The challenge is attracting development that provides a benefit to the community, or else why would a city provide a financial incentive? Each project has to be viable and make economic sense.
2. Why doesn't Rowlett have an Economic Development Corporation? These incentive deals are often very complex. But, not every city has the same tools in their toolbox. For example, some cities have economic development corporations that are funded by a portion of the sales tax. These cities, referred to as 4A/4B cities, utilize a portion of the second of the two cent sales tax rate that cities are allowed under the State of Texas. Rowlett doesn’t have a second cent on the tax rate. Instead, Rowlett is a founding member of the Dallas Area Rapid Transit system. When Rowlett voters elected to become such a member in 1983, the City had to give up the ability to levy one of the two cent sales tax cities are allowed under the State of Texas. This means that cities like Rowlett do not have access to cash for economic development and must use other tools that are available. These include property tax rebates, waiver of roadway/water/sewer impact fees, land grants, and public/private partnerships, some of which are available under Chapter 380 of the Texas Local Government Code. The incentives granted by the City typically require performance agreements and “claw back” provisions, should the business or developer not meet the criteria.
3. What kind of projects are awarded incentives? There is an old adage in business that you have to spend money to make money. That is very true in economic development. Without providing economic development incentives, the City would be unable to attract the kind of high quality businesses and development our community wants to see in Rowlett. Sometimes it doesn’t make sense. Here are two examples, one that did not make sense and one that did.
Please view the Policy Statement on Economic Development Incentives (link below) available on the Economic Development website, www.rowlettonthemove.com.
The City offers a $30,000 senior tax exemption as well as a senior tax freeze, Rowlett is still one of only seven Dallas County cities that offer the tax freeze. The exemption and freeze is a great way to help seniors stay in their Rowlett home, even in times of increasing home valuations.
1. What is the senior tax freeze? The freeze sets a ceiling on the amount of actual taxes the person will ever pay to the City of Rowlett - the frozen amount is determined in the first year they obtain the senior exemption. They will never pay more than that amount, regardless of what happens to their assessed value and regardless of what happens to the tax rate. They may pay less - if the assessed value and/or the tax rate goes down.
2. What is the senior tax exemption? The $30,000 exemption means the year that a person becomes 65, they are given a $30,000 exemption off of their home's assessed value. The exemption amount can be changed, but the tax freeze is forever. In 2004, the City set the senior tax exemption at $67,000, the third highest rate in Dallas County. In addition, the City adopted the freeze (again the freeze can never be changed) and was one of only seven cities in Dallas County to provide the senior tax freeze.
3. How does this affect the City? Property tax exemptions and tax freezes provided in Rowlett are some of the most beneficial in the area. Homestead, veterans, disabled, and over 65 exemptions in FY2023 will total almost $296 million in taxable value. When combined with the over 65 tax freeze of nearly $488 million, the total impact of exemptions and the freeze totals over $783 million. This represents $5.5 million in tax revenue that will be removed from the tax rolls and therefore not available to meet the needs of a growing population. The impact of the exemptions and the freeze is equivalent to 9.0 cents on the tax rate.
1. What are the current Residential Rates?
2. How is my water bill actually calculated?The City of Rowlett has over 20,000 accounts with each account having one or more water meters. Each water meter is electronically read once every 30 days. That reading is uploaded into the billing system, and the account is charged based on the amount of usage.3. Are sewer charges calculated the same as water?Not exactly. Sewage is not metered at the property; therefore, the City uses the amount of water usage measured by the water meter to calculate sewer charges. However, for residential customers, the City has a cap of 10,000 gallons. Therefore, if a customer uses less than 10,000 gallons of water, the City would use the actual amount of water usage to calculate the sewer volume charges. If a customer used a higher amount, they are only charged 10,000 gallons for sewer.4. Why is my water bill so high?We have heard two main questions/statements from numerous customers - that their bill has never been this high and/or that they have never used this much water. The answer is complicated because every customer has different personal habits and some have irrigation systems or swimming pools while others do not.•My bill has never been this high.For many customers this is a true statement. For several years, Rowlett increased the water and sewer charges by an average of 5.5% each year (based on 10,000 gallons of usage) to pass on increases from North Texas Municipal Water District (NTMWD) for water purchases and the City of Garland for sewer treatment. Then, the City was able to LOWER the water rate by 5% for two years in a row. However, the NTMWD increased the rate 13% in FY2023, meaning the average water user in Rowlett (based on 7,500 gallons/mo.) saw an increase of approximately $2.21 per month. For FY2024, as a result of increased supply and service costs (11% increase by NTMWD, 3.3% by City of Garland), water and wastewater rates increased 3.9% for residents and businesses ($4.80/mo. for the average residential 7,500 gallon/mo. usage). Based on increased contractual costs with FCC, the refuse rate increased 4.5% for residential and 5% for commercial. Find Fiscal Year 2024 rates, which are in effect as of October 1, 2023, here.
•My usage has never been this high.For most customers, this is not accurate. Customers can check their historical usage on both the AMI and Citizen Self Service Portals. Customers can also contact the Utility Billing office to discuss their past usage patterns.5. Does the City of Rowlett use “estimates” in billing?The City reads each customers’ water meter every month to obtain actual usage. The only time “estimates” may be used are in situations when the customers’ water meter is pulled and tested or even rarer times when a resolution to an issue cannot be resolved during the billing period. Otherwise, we do not estimate bills.6. What is the “pavement fee” that appears on my utility bill each month?The pavement fee assessed each month on the utility bill is for providing a funding source for pavement maintenance to alleys and streets each year. Approximately $750k is generated each year for pavement maintenance. The fee was included in the refuse collection fee previously but to improve transparency, the fee was recently broken out so customers can view what amount is assessed each month.7. What Is AMI?Water meter reading system, AMI-Flexnet, is an online tool. giving water customers (YOU!) the ability to access and track water consumption. In fact, the system reads every hour so you can get real-time usage information. Simply create an account at www.rowlett.com/AMI, set up your alerts, and start tracking your daily usage. Armed with this information, customers can spot and repair potential leaks before they result in a higher bill! Realizing that we all have to work together to reduce water use, improve the reliability and sustainability of our water system and minimize costs, the City replaced ALL of the radio antennas for this important upgrade to the water meter reading system. In fact, approximately 18,000 meter radio antennas were installed! These Advanced Metering Infrastructure (AMI) antennas transmit water consumption data directly to the City’s Utility Billing Department, thereby eliminating the need for staff to drive by each home and business to acquire the meter readings.8. Why doesn’t the AMI record usage when I take a shower?The AMI system registers usage in 100 gallon increments. Common household tasks alone are not enough to register while occurring:•Shower (17-32 gal);•Washing dishes by hand (8-27 gal);•Dishwasher (6-16 gal);•Washing load of clothes (25-40 gal)
Read Mayor Blake Margolis' July 2022 Mayor’s Spotlight newsletter (linked below) for more great information about the complex issue of water in our community.
Over 13 years ago, the City Council made a decision to redo Main Street from an asphalt road to concrete. Through a grant and other funding mechanisms, the clock tower, monuments and landscaping were added in an effort to add character to our downtown area. The clock tower has become a popular destination for photos and nothing says “Rowlett” quite like it!
This investment and the Realize Rowlett 2020 plan are key reasons downtown development has progressed. Bankhead Brewing is a great example of the type of new business that located in our downtown simply because of this plan! The Library is located downtown, and more restaurants and retail establishments will also be locating downtown as well, providing different and unique choices for dining and shopping. Many of the same features downtown (i.e. street lights, trees and sidewalks) are carried through into the surrounding neighborhoods as well, creating a synergistic flow to our downtown.
The DFW area is growing at a rapid pace, so it was imperative the City properly planned, attracting the best type of development to bring real value to our downtown. The Village project/concept was a result of many years of planning, much citizen input and finding the right developer to carry out the vision! In fact, the goal was to find a developer willing to match what was downtown and help to create the downtown our citizens have long desired. And the sign brings "identity" and character to the area (like the water tower and clock tower), and adds a flavor of nostalgia to the buildings!
The Village features live/work units. Simply put, the first floor units are designed so small businesses can occupy them and not pay commercial rents, making them affordable. So, if you were an accountant, attorney, therapist, or just a very small office with a few employees you can rent one of these offices essentially giving your business a "Main Street address" and not pay commercial rates. Then add accessibility to the DART rail, which helps bring clients/customers into the downtown area!
How does the Village affect downtown parking? This is just one many planned developments within downtown, the City is taking a strategic and global look at the entire 250+ acre downtown area. Parking management downtown is an ongoing concern that will continue to be addressed as development occurs through the city initiated Downtown Parking Management Plan. Currently, the Village has not only met parking requirements, but provided a surplus of 13 spaces. The Village also provides publicly accessible, on street parking in the spaces along Main Street and north of Dennis St., as well as on a portion of Southridge north of the leasing building.
Village of Rowlett
Prior to this adoption, outside of the 1997 Code for the Abatement of Dangerous Buildings, the City did not have a means to address certain property maintenance issues/concerns. As the City continues to age and progress with continued growth and development, we needed a means to address these aging and deteriorating properties. The adoption of the IPMC will now allow all properties (residential- owner occupied and rental, multi family, and commercial) to be held to specified property maintenance standards all across Rowlett.
Subsequently, we have implemented a Rental Housing Standards Program to ensure minimum housing standards for the protection and safety of the occupants of all rental homes, both single family and multifamily.
All single-family and duplex homes are required to be registered annually and multi-family complexes are required to be licensed annually. Single family registration fees are $50 per year and multi-family is $12/unit/year. Forms are available on the Rental Housing web page or at the Community Development Office located at 3901 Main St. Rowlett, TX 75088. Forms may be mailed in or brought in person. There is no "online" option at this time.
To report a complaint concerning a rental residence, please call Environmental Health at 972 412 6125 option #9 or email email@example.com. More Info...
What is a Housing Finance Corporation? Why do we have a Housing Finance Corporation? What does the Housing Finance Corporation do? Does the City fund the HFC? A Housing Finance Corporation (HFC) is a public, non-profit corporation organized under Chapter 394 of the Texas Local Government Code. HFCs essentially provide a means to finance affordable residential development for local governments. Rowlett City Council voted to approve incorporation of the Rowlett HFC on July 11, 2017. The Rowlett HFC promotes residential ownership and development through the financing of projects and programs that are of long term economic benefit to the city and its residents. HFCs are standalone corporations. Although they perform essential governmental functions, they are not directly funded through the city’s coffers. HFCs may issue debt (through the sale of bonds), but the debt is not directly tied to the city and does not affect the city’s bond capacity or rating.
The City maintains all streets and alleys located within the City limits except those owned by the state or private citizens. For emergency situations, such as exposed rebar or any other serious safety hazard, please call the Public Works Department at 972-412-6287 during regular business hours (8:00am -5:00pm weekdays) or Police Dispatch at 972-412-6201 after regular business hours. Repair for potholes that pose a serious safety hazard are relayed immediately to a City Streets Crew, which will remove the rebar on the same day the request is received. To report a pothole that is in disrepair please click on Submit a New Request
The City of Rowlett Public Works Department maintains the Street Name Signs, STOP Signs, Speed Limit Signs and other Street Signs in the City. To submit a public works service request to replace a missing sign please click on Submit a New Request
The City of Rowlett Pubic Works Departments handles water and sewer leaks in the city limits. To report a water or sewer leak please Submit a New Request Should the leak require emergency attention please call the Public Works Department at 972-412-6287 during regular business hours (8:00am - 5:00pm weekdays). To report an emergency after regular business hours please contact Police Dispatch at 972-412-6201.
The Public Works Department handles all water quality issues in the City of Rowlett. To report a water quality issue please Submit a New Request If you are experiencing a water/sewer related emergency please call Public Works directly at 972-412-6287 during regular business hours, which are 8:00am – 5:00pm weekdays. To report an emergency outside of regular business hours, please call Police Dispatch at 972-412-6201.
Debris in public streets poses a safety risk to Rowlett residents, businesses, and visitors. Please report any observed debris as quickly as possible. To report debris on a public street please click on Submit a New Request For emergency situations please call the Public Works Department directly at 972-412-6287 during business hours (8:00am - 5:00pm weekdays). For after hours emergency assistance please call Police Dispatch at 972-412-6201.
You may contact the Dallas Home Chemical Collection Center by visiting Dallas County Household Hazardous Waste.
Yes, all dogs, cats, pot-bellied pigs and ferrets need to be licensed with the City’s animal shelter. Bring or mail a copy of your pet’s current Rabies Vaccination Certificate and appropriate fees to 4402 Industrial St. Rowlett, TX 75088. If you mail your certificate, we will return your tags by US Mail.
Yes, the City of Rowlett Code of Ordinances Chapter 6-4 (Running at Large) states,
"(a) It shall be unlawful for any owner of an animal (other than a cat), to cause, permit, suffer or allow the animal to run at large.
(b) Any animal control officer or police officer is authorized to impound such animals running at large, other than a cat, and may impound a cat upon receipt of a complaint that the cat causes a nuisance or hazard to the health or welfare of any person or animal."
Yes, a permit is required any time a water heater is replaced. A water heater has certain codes required by State law that must be followed. Once the water heater has been replaced or repaired, a building inspector must come out to check and make sure the repair or replacement meets the code standards.
It is mandatory that a contractor register with the City before beginning any work. The Contractor Registration Form can be printed from of our website and brought to the counter for registration or faxed along with a valid government issued photo ID, the current trades license and a completed credit card authorization for the appropriate fee if required. (Incomplete submittals will not be processed.) Contractor Registration Form and Contractor Validation Form the fax number is 972-412-6228 and/or the Development Services Building is located at 5702 Rowlett Road, Rowlett, TX 75088.
Information is available here...
Documents can also be viewed at the Rowlett Planning and Community Development Building located at 5702 Rowlett Road. Find a map of the take line area here.
If you are a Rowlett-Rockwall County resident, you may register your vehicle at the Rockwall County Tax Office located at 101 S. Fannin Street in Rockwall, Texas or contact the tax office at 972-204-6130.
If your property is located in Rockwall County, you may visit Rockwall Central Appraisal District website or you may contact a representative at 972-771-2034.
For your convenience, you may renew or make address changes for you Driver License or Identification Card online on the Texas Department of Public Safety website.
View the current Rowlett City Council, along with their contact information, here...
However, if you are a Dallas County Rowlett resident, you will receive two tax bills. City taxes and County taxes will be collected by the Dallas County Tax Office or you may reach them at 214-653-7811. School taxes will be collected by the Garland Independent School District Tax Office or you may reach them at 972-494-8570.
And if you are a Rockwall County Rowlett resident, you will receive three tax bills. City taxes will be collected by the Dallas County Tax Office or you may reach them at 214-653-7811. Rockwall County taxes will be collected by the Rockwall County Tax Office or you may reach them at 972-204-6130. School taxes for the Rockwall Independent School District will be collected by the Rockwall Central Appraisal District or you may reach the appraisal district at 972-771-2034.
Yes, Rowlett residents are allowed to dispose of debris, without charge, twice within a calendar year at the Hinton Landfill and Transfer Station located in Garland by obtaining a "Landfill Pass" from the City of Rowlett. To obtain a Landfill Pass, residents simply need to present a valid driver's license and current water bill at one of the following locations: Public Works Department, 4310 Industrial Street Business Office, Annex Building, 4004 Main Street City Secretary's Office, City Hall, 4000 Main Street When using the Landfill Pass, the resident will need to present their driver's license and current water bill to the City of Garland attendant. The Hinton Landfill is located at 3175 Elm Grove Road in Garland, Texas. Should you need to contact the landfill, please call 972-205-3670. You may also view the Landfill Pass Information Brochure.
To homestead your property, you will need to contact the county appraisal district in which you reside. For Dallas County properties, you may visit the Dallas Central Appraisal District website or you may contact a representative at 214-631-0910. For Rockwall County properties, you may visit the Rockwall Central Appraisal District website or you may contact a representative at 972-771-2034.
No visitors are allowed to visit until further notice except for:
Valid U.S. government-issued ID must be presented in order to visit an inmate. No exceptions will be made. If your driver’s license or ID card is expired, you will not be allowed to visit an inmate. All visitors are subject to a computer check prior to being allowed into the visitation area.
Currently the Rowlett Police Department utilizes one wrecker company:
Fingerprinting is available to the general public on the following dates and times: Tuesday and Thursday, 12:00 noon until 2:00 p.m.
If you are wanting to bond someone out you will need to know if they are being held on a Class "C" misdemeanor charge (i.e. FMFR, Public Intox, etc.)or on a warrant. If they are being held on a Class "C", you may post their bond here at the Police Department. You may pay by the following ways:
You may report a concern regarding a food establishment by contacting the Rowlett Environmental Health Division at Healthservices@rowlett.com
You may report a concern regarding mosquitos by contacting the Rowlett Environmental Health Division at Healthservices@rowlett.com
The Clinic is located at 206 Carver St., Garland, TX 75040.
Clinic hours are 7:30 a.m. to 5:30 p.m. Monday, Tuesday, Thursday and Friday. They are closed on Wednesday.
For more information call 972-205-3370
The Garland Public Health Clinic offers seasonal flu shot clinics. Please contact the clinic at 972-205-3370 for dates and locations or visit their website.
Yes. Monthly and annual comprehensive financial reports are be found on the City's website here. For more information, please contact the Financial Services Department at 972-412-6285.
Copies of printed budget documents may be found at the Rowlett Public Library at 3900 Main Street; the City Secretary's Office at 4000 Main Street; or the City's website at www.rowlett.com. For more information, please visit the Budget page of this website, or contact the Budget Office at 972-412-6111.
The City's 2022 property tax rate is $0.681000 per $100 assessed valuation. A public hearing concerning the 2023 tax rate will be held on September 19, 2023 at the City Council Chambers located at 4000 Main Street, Rowlett, TX 75088. Please contact the Budget Office at 972-412-6111 or the City's Action Center at 972-412-6100 for more information.
Appraisal valuations are mailed to property owners by the Dallas Central Appraisal District or Rockwall Central Appraisal District, depending upon which county the property is located in within Rowlett. In order to contest your appraisal, you must file a written protest with the appropriate county's central appraisal district (CAD).
Protests for Dallas County properties must be submitted to the Dallas Central Appraisal District no later than midnight on May 22. If you live in Dallas County and wish to file a protest, please follow the instructions for their uFile system provided at https://www.dallascad.org/forms/protest_process.pdf.
Protests for Rockwall County properties must be submitted to the Rockwall Central Appraisal District no later than midnight on May 15. The form used by Rockwall Central Appraisal District is provided here for your convenience: https://www.rockwallcad.com/41061002-4a3b-43be-b99a-3b3c3b44faea
The Dallas County Tax Office collects taxes for all Rowlett residents in both Dallas County and Rockwall County at https://www.dallascounty.org/departments/tax/pay-property-tax.php.
It takes approximately 4-6 weeks for the City to receive the Release of Lien from either Dallas County or Rockwall County. You may be able to view your release online before that time at the appropriate county website:
Dallas County: Search (publicsearch.us) (no login required)Rockwall County: Rockwall County eCommerce (rockwallcountytexas.com), under "ROAM sites" menu option (login required)
Please mail ambulance payments to: City of Rowlett, 4004 Main Street, Rowlett, TX 75088-5077.
A Patient Care Report or a Fire Report may be obtained by contacting the City Secretary's Office at 972-412-6116.
There are three basic types of graffiti:
You should, however, report incidents of graffiti on your property to 9-1-1. This will generate a police report and help the Police Department track activity patterns. That, in turn, influences our decisions on how to deploy our resources. Finally, experience shows that when graffiti is swiftly removed, within 48 hours of its occurrence, it is less likely to show up again in the same location. If the goal of the perpetrator is to gain attention, let’s deny them that and encourage them to move elsewhere.
View the GIS subdivision map.
Please contact Neighborhood Planning at 972-412-6165 or via email. They will make arrangements with the appropriate city staff.
The process for initiating an HOA does not have to be intimidating, but some organized steps should be used.
File Your Neighborhood Association's Articles of Incorporation with the State
Important Facts About Tax-Exempt StatusYour Neighborhood Association may obtain tax exempt status if it is incorporated by the State as a non-profit corporation and organized solely for charitable purposes. This includes organizations dedicated to:
You can apply for open positions by visiting our current job opportunities page and submitting an online application.
No, we do not accept electronic resumes without an application. You can add a resume to an application if you wish, but you should always complete the application as if there were no resume attached.
Applications are reviewed by the Human Resources department to ensure that the applicant meets the minimum qualifications of the job. Once it is determined that you meet the minimum qualifications, your application will be available to the hiring department for their review. The hiring department will then contact applicants whose background, experience, and education most closely match the needs of the department at that time.
Every recruitment is different; therefore, the process can range from a couple of weeks to a few months depending on the job classification and the complexity of the selection process.
To check on the status of your application, please visit GovernmentJobs.com and sign in to your account. Click on your name at the top right-hand corner of the screen and click on "Applications" to view the status of each application submitted. You may also contact the Human Resources department at 972-412-6197.
For assistance with your GovernmentJobs.com account, please contact our vendor, NEOGOV, at 1-877-204-4442.
The hiring department will notify you that you have been selected for the position and that a representative from the Human Resources department will be in contact regarding pre-employment processes. Depending on the job, these processes may include a criminal history background check, driving record check, drug screen/physical, and polygraph/psychological evaluation.
You can only apply for positions that are currently open and posted; however, you are encouraged to fill out a job interest card. This feature provides you with the opportunity to select job categories that interest you, and you will receive an email notification when a job in one of your selected categories is available.
For adults and young adults (17 years and older):
For children under 17:
If you discover that your card is lost or missing, contact the Library immediately so that staff can render the card inactive. Replacement cards are available at a cost of $1.00.
Free wireless internet access is accessible in the Library to any patron who comes in with a laptop, tablet, or smartphone. On your device's Wi-Fi settings, connect to the Rowlett Public Library Guest network. Printing is available from personal devices using the PrinterOn App or website. Printing is also available from the Library's public computers.
Library Public Computer Hours: Monday - Thursday: 9:30 a.m. - 8:15 p.m. Friday - Saturday: 9:30 a.m. - 5:15 p.m. To use the Public Computers:
Printing is available for $0.15 per page for black-and-white prints and $1.00 per page for color prints. The Library does not offer a fax or scanner service at this time.
Rowlett residents may obtain a TexShare card to borrow materials from participating libraries. To obtain a TexShare card you must have been a Library card holder with Rowlett Public Library for at least six months and your account must be in good standing. Lending policies will vary by library.
An item may be renewed if there is no request for the item from another patron. You may renew your items two times if there are no requests. Renewals may be made in person, by telephone or through the Library’s online catalog.
You must present your valid library card to the Circulation Staff to check out any materials. A driver's license may also be used to identify an account and check out materials.
The first time you use your card, you may check out any combination of five books, audiobooks, or movies.
After the first time, the checkout limits per card become:
Books, audio books, magazines and mobile hotspots can be checked out for three weeks. DVDs and blu-rays can be checked out for seven days. Items may be renewed two times if there are no requests on the materials.
The Library material depository is open after business hours each day, seven days a week. There is one outside return slot for books, DVDs and audio books.
We will notify you when the request is filled then hold the item at the Circulation Desk for three days for you to pick up.
The extended use fee for books, audio books, DVDs, and magazines is $0.20 per day (we do not count the days that the Library is closed). A maximum fine of $10 per item is charged. If an item is overdue for an extended amount of time the material will go to a lost status and the price of the book will be added to your account. The price of the book will come off of your account if the overdue item is returned, but any fines associated with the item will remain on the account.
If a lost item is paid for then returned in good condition, the replacement cost will be refunded. The processing fee is not refundable.
If a returned item has been damaged, we will determine whether the item can be repaired or whether it must be replaced.
If it can be repaired, a fee to cover the repair costs will be charged. If it needs to be replaced, we’ll charge the price of the item plus a $5 processing fee.
We cannot accept purchased/used books to replace lost books.
You may pay at the Municipal Court with cash, money order, Visa or MasterCard. Or you may pay online with a Visa or Mastercard.
Please call the Rowlett Municipal Court at 972-412-6222.
Court is held most Tuesdays, Wednesdays, and Thursdays. Plea and Walk-In Dockets are held on Tuesdays at 9:30am and 1:30pm. Juvenile, Attorney, and Alternative Sentencing dockets are held on alternating Wednesdays. Pre-Trial and Trial Dockets are held on Thursdays.
Monday - Friday: 7:30 am - 5:00 pm.
The goal of the peer support team is to provide all Rowlett Police and Fire employees (sworn or not) the opportunity to receive emotional support through times of personal or professional crisis. The main goal of our program is to dispel the stigma and to ensure individuals there is no shame in asking for help. Peer support is available to discuss any topic whether it has to do with work or not.
Peer support DOES NOT replace seeing a professional counselor.
The Texas Health and Safety Code Chapter 784 establishes confidentiality between Peer Support members and an employee who receives services from peer support. The communication may not be disclosed in civil, criminal, or administrative proceedings.
Confidentiality may be broken if the individual threatens to harm themselves or others. Confidentiality may also be broken if there is suspected child or elder abuse.
Peer support members are available 24 hours a day, 7 days a week to provide confidential assistance.
Rowlett's employee assistance program provides 6 free sessions per instance for employees and dependents. For more information please follow this link.
Lifeologie offers individual, couples, child & adolescent, and family therapy. In addition to talk therapy, the also provide EMDR, psychotherapeutic yoga, mindfulness, and life skills. Lifeologie is FREE of charge and can be utilized for any personal or professional issue.
No, you can contact any peer support member from any department. You are not tied to one department just because you work there. Police can contact fire, vice versa. You may also contact someone from another department.
Zoning laws serve several functions. They protect existing businesses and residences. For example, in a city without zoning laws, a company could build a factory in the middle of a residential zone, potentially impacting the quality of life for residents. Zoning laws ensure that land use is consistent within a specific area of the City, and that conflicting uses like heavy industry and residential housing are kept isolated from each other for the convenience of all.
Many cities also use zoning laws to protect their look and feel. For example, a law could restrict buildings in a certain zone to a set number of stories, or it could block the construction of apartment complexes within a particular neighborhood. Zoning laws are also used to ensure that neighbors do not infringe on each other with new construction; for example, most zoning laws require the footprint of a new structure to be significantly smaller than the lot it is built on, ensuring that people don't, for example, build homes which block the views of neighbors.
To find out what your property is zoned you can visit our GIS website. There you will find an interactive map as well as static maps with information about zoning. To know what uses are permitted in a certain zoning district please refer to the use chart found in section 77:301 of the Rowlett Development Code . This is a guide and depending on the property other restrictions may apply so please contact staff for detailed information about specific locations.
City Requirements:1 - 24" x 36" mylar with original seals and signatures, stamped with County recording information.1 - 18" x 24" mylar with original seals and signatures, stamped with County recording information.7 - 18" x 24" blackline copiesA digital copy in DWG. format. (NOTE: Plat will not be released for filing until Autocad File Received).
Dallas County Plat Recording Requirements: 2 - 24" x 36" blacklines with original seals and signatures1 - Original tax certificate for the platted property
Rockwall County Plat Requirements: Verify with Rockwall County Clerk at 972-204-7000.2 - 18" x 24" mylars with original seals and signatures1 - Original tax certificate for the platted property for Dallas County.1 - Original tax certificate for the platted property for Rockwall County.
**If an approved plat is not filed with the county within 180 days following approval, the approval is null and void.**
Using this information, try to locate your property pins - iron rods inserted into the ground in each corner of your property (you may need to use a metal detector to find them). Stringing a line (or laying a garden hose) between those pins will give you a fairly accurate idea of where your property lines are.
You may also want to hire a surveyor to determine your property corners and property lines.
Most events investigated by or reported to the Rowlett Police Department result in the creation of some type of written report. In general, reports are separated according to whether there was a criminal violation of some law or if there was some notable incident that justified written documentation. You may obtain a copy of a criminal offense report or an incident report by contacting the Rowlett Police Department Records Section in person at 4401 Rowlett Road. They are open 7:30 a.m. - 5:30 p.m. Monday through Friday. Copies of offense reports are provided at the cost of 10 cents per page. Requests must include information to identify the report (i.e., the incident number), date and location of the offense or the complainant's name. You may also make a request by completing the online Open Record Request Form or by email.
Accident Reports- State Crash Forms are used for accidents involving any type of injury and/or damages resulting in at least $1,000. State Crash Forms are kept by the Department of Public Safety in Austin. State Crash Reports cost $6.00 to obtain. If you are seeking a copy of a Texas State Crash Report, you may download, or request by mail, a copy of a crash report by referring to the eCrash website. You may also download and complete the request form (PDF) and bring it in person to the Rowlett Police Department Records Unit, anytime between 7:30 a.m. - 5:30 p.m. Monday through Friday.
Offense and Incident supplemental stolen property reports may be obtained by downloading a copy online, contacting the Rowlett Police Department Records Section, in person at 4401 Rowlett Road, Monday through Friday, 7:30 a.m. – 5:30 p.m. or by mail. Mailed requests should include a self-addressed, stamped envelope. Downloadable forms are available here.
The Texas Department of Transportation provides guidelines to the wrecker service companies regarding release of vehicles. This is not controlled by the City of Rowlett Police Department. To view the curent TxDOT regulations regarding vehicle storage facilities and vehicle releases please follow this link to the TxDot website. To obtain your vehicle, you must contact the appropriate wrecker storage company and pay the impound/storage fees accrued.
If your vehicle has been impounded as evidence in a criminal action, or a law enforcement HOLD has been placed on the vehicle, you should contact the City of Rowlett Police Department Criminal Investigation Division between 8:00 AM and 5:00 PM Monday thru Friday. For detailed information please visit the Vehicle Towing Page.
You may obtain a listing of registered sex offenders residing in Rowlett and viewing them displayed on a map here.
Just like you, our employees need the positive reinforcement that comes with being recognized for doing a good job. If you have come into contact with an employee of the Rowlett Police Department and feel that the level of service they gave was "above and beyond the call of duty" please let us know by one of the methods below: -By telephone by calling the appropriate division/section -By email to the appropriate division -By mail by sending a letter to: Chief of Police, Rowlett Police Department, 4401 Rowlett Rd. Rowlett, Texas 75088 or by using this online
The mowing services bid is separated into 5 sections: Section I - Neighborhood Services Section II - Streetscapes Section III - Right of ways, alleys, medians Section IV - Park acreage Section V - Wastewater lift stations (Maintained by City staff since August 2014) Annual contracts have been awarded for all sections. Section I will bid again mid 2024 if all renewal options are exercised – (1 Year Contract and 4 ea., 1 year renewal options) Section II will bid again in early 2026 if all renewal options are exercised - (1 Year Contract and 4 ea, 1 year renewal options) Section III will bid again in early 2025 if all renewal options are exercised - (1 Year Contract and 4 ea, 1 year renewal options) Section IV will bid again in early 2025 – (1 Year Contract and 4 ea, 1 year renewal options
Anything NOT trash and large should be put to the front between the curb and the sidewalk – do not block water meter, do not block hydrant, and ensure it is not in the street or over the sidewalk. FCC will make a note of it when they come through on your trash day. If they are able to collect it on your trash day, they will. If not, they will collect it shortly thereafter.
The monthly trash collection fee paid by Rowlett residential customers is $19.68, which includes one trash and one recycling poly cart. Each additional poly cart is $9.84.
If your trash or recycling poly cart was not picked up, call the Action Center at 972-412-6100 or email ActionCenter@rowlett.com.
You can reach Go Link by calling 214-452-1827 or visit the website https://www.dart.org/riding/golinkrowlett.asp
Sign up here: https://www.smart911.com/smart911/registration/registrationLanding.action
Code Officers patrol the neighborhoods Monday through Saturday from 7:00am to 5:00pm. It is helpful if citizens report any code violations to the Citizen Action Center at 972-412-6100 or https://www.ci.rowlett.tx.us/1663/Action-Center. Visit https://www.rowletttx.gov/118/Code-Enforcement or call 972-412-6283 for more information about the City of Rowlett Code Enforcement department.
Yes, you may use an outside company, however, you must have a permit and the project must pass inspection. It is best to contact the Rowlett Action Center at 972-412-6100 or email firstname.lastname@example.org and you will be directed to the staff person who can assist you and provide information on the process.
The Parks and Recreation Department does some screening walls and Public Works does some screening walls, therefore the quickest way to get information is to call the Rowlett Action Center at 972-412-6100 or email at email@example.com and you will be directed to the staff person who can assist.
Dallas Area Agency on Aging offers safety repairs for seniors such as handrails, safety bars, ramps, etc. They will not do such things as painting or other cosmetic repairs. Contact 214-871-5065 or visit their website at https://www.ccadvance.org/seniors.
Contact Dallas County Agency on Aging at 214-871-5065 or visit the Medicare website at www.medicare.gov.
Visit Rowletthfc.org (an email will be required to receive information).
Evergreen Rowlett Senior Community is located at 5611 Old Rowlett Road. More information can be found at www.evergreenrowlett.com or call 469-421-0100. Lakeview Pointe Senior Living is located at 7500 Lakeview Parkway or visit https://lakeviewpointetx.com. Both of these welcome seniors, age 55 and above who remain independent.
The Rowlett Senior Advisory Board has put together a list of helpful resources available to Senior citizens! Senior Citizen Resource List
Potholes in street and alleys should be reported to the Citizen Action Center at 972-412-6100 or visit the Citizen Action Center website.
Contact the Citizen Action Center at 972-412-6100 and crews will be dispatched to remove the debris.
Starting November 9, 2023, our new location will be 6602 Dalrock Road, near the Tom Thumb Shopping Center.
Regular business hours are Monday, Wednesday and Thursdays 8am-6pm, Tuesdays 8am-7pm closed Fridays. To schedule a reconnect or have a water problem addressed, please call 972-412-6105. After hours calls are only dispatched for emergency situations. If you are experiencing a water emergency, please call the Police Department at 972-412-6201.
1) Look at the Service Period on your bill. This information can be found on the top right-hand corner of your bill under the Account Information Section. Think back to this time and try and remember if there were any changes in household habits (for example, you may have watered extra days, had extra guests, etc.). If so, this is probably the reason your bill has increased.
2) Compare the consumption during this period with the consumption of the same time period last year. Most households following the same trends each year.
3) Check for leaks. Check to make sure there are no faucets left running or leaking toilets. You may come into the Business Office and request a toilet tablet that will show if there are any leaks in your toilet. Monitoring your meter will also help to determine whether you have a leak on your property. First, turn everything off that requires water including your automatic ice maker. Then, go to your meter, located in front of your house (between the sidewalk and street) to see if there is movement on your meter. If there is movement on your meter and you have turned everything off, you most likely have a leak. If this is the case, you will need to contact a plumber in order to locate the leak.
If you have completed all of the above checks, call the Business Office at 972-412-6105 or email us at firstname.lastname@example.org to request a re-read of your meter.
P.O. Box 660054Dallas, TX 75265-0054
The purpose of the "tiered" rate structure is to encourage conservation and discourage waste. The lower rates are designed to provide for basic household needs and provide a reasonable allowance for irrigation. The higher rate, beginning at 15,000 gallons per month, is intended to charge heavier users more to accommodate the additional costs associated with peak demand.
When leaks occur from the water meter or from the piping infrastructure from the water meter to the water main, the City is responsible for the cost of repairs and should adjust the customer’s account if it is clear that the lost water went through the meter. City staff can determine the approximate amount of water that passed through the meter by comparing readings to previous periods.
The specific point where the City becomes responsible for a leak, begins with the meter. However, if a leak occurs at the connection point of the property owner’s water line and the City’s meter, then the responsibility will be the property owner as they or their contractor is responsible for making that connection. The only time that the City will be responsible in this case is if the meter tail itself is damaged and causes or contributes to the leak. More...
EFFECTIVE OCTOBER 1, 2022
•Water Base (5/8” meter) = $22.00•Sewer Base = $21.67 •Storm Water Management = $5.50•Trash Base (1 Trash/1 Recycle) = $19.68•Tax on Standard Trash Service = $1.62•Maintenance Fee Pavement = $3.00
Consumption RatesWater•0 – 3,000 = $3.76 per 1,000 gallons•3,001 – 15,000 = $6.11 per 1,000 gallons•15,000 and Above= $7.63 per 1,000 gallons•(Commercial Rate) = $6.11 per 1,000 gallons (1 tier only)
Sewer•Residential $5.34 per 1,000 gallons (Residential Capped at 10,000 gallons), $5.95 per 1,000 gallons
Weather plays a big factor in consumption. Some customers have electronic irrigation systems that run even when raining while other customers use manual systems and closely watch the weather. Also, long periods of hot, dry weather tend to turn the grass brown and individual customers vary in their desire to address that issue.
Water pressure issues may also involve losing pressure when a toilet is flushed. However, this is not as much a serious problem as it is an annoyance. If you live in a two family house (i.e. Duplex) and are constantly competing with the neighbors for water pressure, you may want to have a professional plumber make sure your pressure regulator is working (or if you need one at all).
•Trash Base (1 Trash/1 Recycle) = $19.68•Tax on Standard Trash Service = $1.62•Maintenance Fee Pavement = $3.00
Call 1-800-DIG-TESS (344-8377), Mark Leal with the City of Rowlett at 972-463-3947, for after hours emergency line located call 972-412-6201, (The City does not locate lines that are on private property.) and Garland Independent School District at 972-494-8201.
Call the Citizen Action Center at 972-412-6100 or after hours, Police Dispatch at 972-412-6200 and a crew will be dispatched immediately to clear the line and clean up any spills.
A flashing red light at a lift station could indicate a malfunction. Please contact the Citizen Action Center at 972-412-6100 or after hours, Police Dispatch at 972-412-6200.
Call 1-800-DIG-TESS (344-8377), Erasmo Velasquez with the City of Rowlett at 972-463-3947, for after hours emergency line located call 972-412-6201, Garland Independent School District at 972-494-8201. The City does not locate lines that are on private property, only in the Right of Ways and easements.
Please visit www.wetzonewaterpark.com for the hours and information. We are located at: 5304 Main St. Rowlett, TX 75088 Google Map We are just behind Rowlett High School and the Rowlett Community Centre.
Check www.wetzonewaterpark.com for updates.
We have several attractions suitable for all ages, including the fun-filled Water Playground, Swash, Turtle Cove and Water Wars. For the safety of your child, we require that riders be 48” or taller to ride Haley’s Rapid Ripple and slides.
Feel free to bring in your own food and drinks from home. However, please leave any glass, alcohol and kitchen cutlery at home. Food from outside restaurants and caterers (for example: fast food, pizza, etc.) is allowed. If you found you have forgotten something, there are plenty of yummy food options available at Haley’s Hunger Hut. Coolers will be checked at the entry to the park.
We have everything from cheeseburgers and hot dogs to ice cream and funnel cakes available for purchase at Haley’s Hunger Hut. Order up!
We sure do! Season passes are a great way to ensure hassle-free entrance into the park every day. Season passes are available to Rowlett residents for $40 and $60 for non-residents.
$130 for a 1.5 hour rental and $35 for each additional 30 minutes, plus $6.00 per guest. The birthday child is free and the price includes all-day admission into the park! Hot dog, chips and a drink may be added for $8 per guest or bring your own food to the party! Reservations are required at least 1 week in advance. Book your party as early as possible to reserve the date and time you want!
No, only coast guard approved floatation devices are allowed.
Every guest who enters the park must pay for admission. Besides, basking in the sun, laughter and the enjoyment of spending time with friends and family is priceless.
Swim trunks for men and swim suits for women are required. We ask that you do not wear cut offs since the fabric is not good for our filters nor our slides. As Wet Zone is a family-friendly waterpark, please refrain from wearing thongs or other inappropriate swimwear.
Lockers are free to use. If you forgot your lock at home, you can purchase one in Haley’s Shop.
The deepest is the lap pool at 4'6".