Why does my utility bill fluctuate?
The City tries to ensure that each meter is read every 29-31 days for billing stability and consistency. However, sometimes technological difficulties occur which cause the reading to be as late as 36 days or as early as 25 days. Also, the actual amount of water each customer uses is highly dependent upon personal needs. Other factors can contribute to fluctuating bills. For example, weather plays a big factor in consumption. Some customers have electronic irrigation systems that run even when raining while other customers use manual systems and closely watch the weather. Long periods of hot, dry weather tend to turn the grass brown and individual customers vary in their desire to address that issue.

Show All Answers

1. How can I begin water service?
2. Why am I unable to login after I created my on-line account?
3. Where is the Business Office located?
4. How can I pay my bill?
5. What should I do if my on-line utility account has been locked or disabled?
6. Who do I call for after-hours water problems or reconnects?
7. How do I get my water turned back on if it has been disconnected?
8. Can I set up my account for recurring auto payment every month from your website?
9. Why is my water base rate higher than my neighbors?
10. Why does my utility bill fluctuate?
11. Does the City charge me if a pipe breaks?
12. How can I close my utility account with the City of Rowlett?
13. Who are the major service providers in Rowlett for utilities such as cable, electricity, internet, etc?
14. What do I do if I think my water bill is wrong?
15. Where do I mail my utility payment?
16. Why was it necessary to establish three different volume rates for water utility?
17. What is the City's policy regarding leaks on a customer's property?
18. What are the current water utility rates?
19. How does the City calculate the water bill?
20. Why has my water consumption increased?
21. What do I do if my water pressure is low?
22. What are the current residential trash utility rates?