Regular business hours are Monday, Wednesday and Thursdays 8am-6pm, Tuesdays 8am-7pm closed Fridays. To schedule a reconnect or have a water problem addressed, please call 972-412-6105. After hours calls are only dispatched for emergency situations. If you are experiencing a water emergency, please call the Police Department at 972-412-6201.
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We are located at 4004 Main Street, directly behind City Hall. Our hours are Monday, Wednesday and Thursday 8am - 6pm and Tuesdays 8am - 7pm Closed Fridays.
1) Look at the Service Period on your bill. This information can be found on the top right-hand corner of your bill under the Account Information Section. Think back to this time and try and remember if there were any changes in household habits (for example, you may have watered extra days, had extra guests, etc.). If so, this is probably the reason your bill has increased.
2) Compare the consumption during this period with the consumption of the same time period last year. Most households following the same trends each year.
3) Check for leaks. Check to make sure there are no faucets left running or leaking toilets. You may come into the Business Office and request a toilet tablet that will show if there are any leaks in your toilet. Monitoring your meter will also help to determine whether you have a leak on your property. First, turn everything off that requires water including your automatic ice maker. Then, go to your meter, located in front of your house (between the sidewalk and street) to see if there is movement on your meter. If there is movement on your meter and you have turned everything off, you most likely have a leak. If this is the case, you will need to contact a plumber in order to locate the leak.
If you have completed all of the above checks, call the Business Office at 972-412-6105 or email us at firstname.lastname@example.org to request a re-read of your meter.
P.O. Box 660054Dallas, TX 75265-0054
The purpose of the "tiered" rate structure is to encourage conservation and discourage waste. The lower rates are designed to provide for basic household needs and provide a reasonable allowance for irrigation. The higher rate, beginning at 15,000 gallons per month, is intended to charge heavier users more to accommodate the additional costs associated with peak demand.
When leaks occur from the water meter or from the piping infrastructure from the water meter to the water main, the City is responsible for the cost of repairs and should adjust the customer’s account if it is clear that the lost water went through the meter. City staff can determine the approximate amount of water that passed through the meter by comparing readings to previous periods.
The specific point where the City becomes responsible for a leak, begins with the meter. However, if a leak occurs at the connection point of the property owner’s water line and the City’s meter, then the responsibility will be the property owner as they or their contractor is responsible for making that connection. The only time that the City will be responsible in this case is if the meter tail itself is damaged and causes or contributes to the leak. More...
EFFECTIVE OCTOBER 1, 2022
•Water Base (5/8” meter) = $22.00•Sewer Base = $21.67 •Storm Water Management = $5.50•Trash Base (1 Trash/1 Recycle) = $19.68•Tax on Standard Trash Service = $1.62•Maintenance Fee Pavement = $3.00
Consumption RatesWater•0 – 3,000 = $3.76 per 1,000 gallons•3,001 – 15,000 = $6.11 per 1,000 gallons•15,000 and Above= $7.63 per 1,000 gallons•(Commercial Rate) = $6.11 per 1,000 gallons (1 tier only)
Sewer•Residential $5.34 per 1,000 gallons (Residential Capped at 10,000 gallons), $5.95 per 1,000 gallons
Weather plays a big factor in consumption. Some customers have electronic irrigation systems that run even when raining while other customers use manual systems and closely watch the weather. Also, long periods of hot, dry weather tend to turn the grass brown and individual customers vary in their desire to address that issue.
Water pressure issues may also involve losing pressure when a toilet is flushed. However, this is not as much a serious problem as it is an annoyance. If you live in a two family house (i.e. Duplex) and are constantly competing with the neighbors for water pressure, you may want to have a professional plumber make sure your pressure regulator is working (or if you need one at all).
•Trash Base (1 Trash/1 Recycle) = $19.68•Tax on Standard Trash Service = $1.62•Maintenance Fee Pavement = $3.00