What do I do if I think my water bill is wrong?
If you suspect your water bill is wrong, please follow these simple steps:

1) Look at the Service Period on your bill. This information can be found on the top right-hand corner of your bill under the Account Information Section. Think back to this time and try and remember if there were any changes in household habits (for example, you may have watered extra days, had extra guests, etc.). If so, this is probably the reason your bill has increased.

2) Compare the consumption during this period with the consumption of the same time period last year. Most households following the same trends each year.

3) Check for leaks. Check to make sure there are no faucets left running or leaking toilets. You may come into the Business Office and request a toilet tablet that will show if there are any leaks in your toilet. Monitoring your meter will also help to determine whether you have a leak on your property. First, turn everything off that requires water including your automatic ice maker. Then, go to your meter, located in front of your house (between the sidewalk and street) to see if there is movement on your meter. If there is movement on your meter and you have turned everything off, you most likely have a leak. If this is the case, you will need to contact a plumber in order to locate the leak.

If you have completed all of the above checks, call the Business Office at 972-412-6105 or email us at utilities@rowlett.com to request a re-read of your meter.

Show All Answers

1. How can I begin water service?
2. Why am I unable to login after I created my on-line account?
3. Where is the Business Office located?
4. How can I pay my bill?
5. What should I do if my on-line utility account has been locked or disabled?
6. Who do I call for after-hours water problems or reconnects?
7. How do I get my water turned back on if it has been disconnected?
8. Can I set up my account for recurring auto payment every month from your website?
9. Why is my water base rate higher than my neighbors?
10. Why does my utility bill fluctuate?
11. Does the City charge me if a pipe breaks?
12. How can I close my utility account with the City of Rowlett?
13. Who are the major service providers in Rowlett for utilities such as cable, electricity, internet, etc?
14. What do I do if I think my water bill is wrong?
15. Where do I mail my utility payment?
16. Why was it necessary to establish three different volume rates for water utility?
17. What is the City's policy regarding leaks on a customer's property?
18. What are the current water utility rates?
19. How does the City calculate the water bill?
20. Why has my water consumption increased?
21. What do I do if my water pressure is low?
22. What are the current residential trash utility rates?