What is the City's policy regarding leaks on a customer's property?
Generally, leaks are the responsibility of the property owner, both in terms of the cost of repairs and the cost associated with the lost water. These leaks can happen anywhere on the property and since the water equipment and pipes are owned by the property owner, any damages are their responsibility. This could include, but is not limited to, leaky toilets, broken irrigation systems, damaged hot water heaters, etc.

When leaks occur from the water meter or from the piping infrastructure from the water meter to the water main, the City is responsible for the cost of repairs and should adjust the customer’s account if it is clear that the lost water went through the meter. City staff can determine the approximate amount of water that passed through the meter by comparing readings to previous periods.

The specific point where the City becomes responsible for a leak, begins with the meter. However, if a leak occurs at the connection point of the property owner’s water line and the City’s meter, then the responsibility will be the property owner as they or their contractor is responsible for making that connection. The only time that the City will be responsible in this case is if the meter tail itself is damaged and causes or contributes to the leak.More...

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1. How can I begin water service?
2. Why am I unable to login after I created my on-line account?
3. Where is the Business Office located?
4. How can I pay my bill?
5. What should I do if my on-line utility account has been locked or disabled?
6. Who do I call for after-hours water problems or reconnects?
7. How do I get my water turned back on if it has been disconnected?
8. Can I set up my account for recurring auto payment every month from your website?
9. Why is my water base rate higher than my neighbors?
10. Why does my utility bill fluctuate?
11. Does the City charge me if a pipe breaks?
12. How can I close my utility account with the City of Rowlett?
13. Who are the major service providers in Rowlett for utilities such as cable, electricity, internet, etc?
14. What do I do if I think my water bill is wrong?
15. Where do I mail my utility payment?
16. Why was it necessary to establish three different volume rates for water utility?
17. What is the City's policy regarding leaks on a customer's property?
18. What are the current water utility rates?
19. How does the City calculate the water bill?
20. Why has my water consumption increased?
21. What do I do if my water pressure is low?
22. What are the current residential trash utility rates?