FAQs • City of Rowlett • CivicEngage

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Will the City respond to a sewer back-up at my residence or business?: Call the Citizen Action Center at 972-412-6100 or, after hours, Police Dispatch at 972-412-6200 and a crew will be dispatch. If the back-up occurs in the City line, the crew will clear the line. If there is a blockage in the customer line, we will notify you.

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1. Will the City respond to a sewer back-up at my residence or business?: Call the Citizen Action Center at 972-412-6100 or, after hours, Police Dispatch at 972-412-6200 and a crew will be dispatch. If the back-up occurs in the City line, the crew will clear the line. If there is a blockage in the customer line, we will notify you.

2. Who do I call before I start digging in my yard?: Call 1-800-DIG-TESS (344-8377), Mark Leal with the City of Rowlett at 972-463-3947, for after hours emergency line located call 972-412-6201, (The City does not locate lines that are on private property.) and Garland Independent School District at 972-494-8201.

3. A manhole is overflowing, who do I call?: Call the Citizen Action Center at 972-463-CITY (2489) or, after hours, Police Dispatch at 972-412-6200 and a crew will be dispatched immediately to clear the line and clean up any spills.

4. What does is mean when a red light is flashing at a sewer lift station?: A flashing red light at a lift station could indicate a malfunction. Please contact the Citizen Action Center at 972-463-CITY (2489) or, after hours, Police Dispatch at 972-412-6200.