FAQs • City of Rowlett • CivicEngage

How do I report a water or sewer leak?: The City of Rowlett Pubic Works Departments handles water and sewer leaks in the city limits. To report a water or sewer leak please Submit a New Request Should the leak require emergency attention please call the Public Works Department at 972-412-6287 during regular business hours (8:00am - 5:00pm weekdays). To report an emergency after regular business hours please contact Police Dispatch at 972-412-6201.

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Action Center

1. When will will my bulk trash or brush be picked up?: The City provides a weekly brush and bulk item collection usually on your trash collection day unless the pile is too large for normal collection in which case it would be collected within the following 7 days. Please place brush and bulk waste at the front curb for collection.

2. Will the city respond to a sewer back-up at my residence or business?: Call the Citizen Action Center at 972-412-6100 or, after hours, Police Dispatch at 972-412-6201 and a crew will be dispatch. If the back-up occurs in the City line, the crew will clear the line. If there is a blockage in the customer line, we will notify you.

3. How do I report a streetlight outage?: Please report all streetlight outages to Oncor

4. How do I report a pothole?: The City maintains all streets and alleys located within the City limits except those owned by the state or private citizens. For emergency situations, such as exposed rebar or any other serious safety hazard, please call the Public Works Department at 972-412-6287 during regular business hours (8:00am -5:00pm weekdays) or Police Dispatch at 972-412-6201 after regular business hours. Repair for potholes that pose a serious safety hazard are relayed immediately to a City Streets Crew, which will remove the rebar on the same day the request is received. To report a pothole that is in disrepair please click on Submit a New Request

5. How do I report a street sign needing repair/missing?: The City of Rowlett Public Works Department maintains the Street Name Signs, STOP Signs, Speed Limit Signs and other Street Signs in the City. To submit a public works service request to replace a missing sign please click on Submit a New Request

6. How do I report a water or sewer leak?: The City of Rowlett Pubic Works Departments handles water and sewer leaks in the city limits. To report a water or sewer leak please Submit a New Request Should the leak require emergency attention please call the Public Works Department at 972-412-6287 during regular business hours (8:00am - 5:00pm weekdays). To report an emergency after regular business hours please contact Police Dispatch at 972-412-6201.

7. How do I report problems with my water, including bad tasting, cloudy or dirty water or low water pressure?: The Public Works Department handles all water quality issues in the City of Rowlett. To report a water quality issue please Submit a New Request If you are experiencing a water/sewer related emergency please call Public Works directly at 972-412-6287 during regular business hours, which are 8:00am – 5:00pm weekdays. To report an emergency outside of regular business hours, please call Police Dispatch at 972-412-6201.

8. How do I report debris in the street?: Debris in public streets poses a safety risk to Rowlett residents, businesses, and visitors. Please report any observed debris as quickly as possible. To report debris on a public street please click on Submit a New Request For emergency situations please call the Public Works Department directly at 972-412-6287 during business hours (8:00am - 5:00pm weekdays). For after hours emergency assistance please call Police Dispatch at 972-412-6201.

9. What time can construction begin in the morning?: Residential, Commercial and industrial construction may begin at 7:00am - 10:00pm daily.

10. Problems with Charter Spectrum (Time Warner Cable)?: Charter Spectrum is the new Time Warner Cable and they can be reached at Charter Spectrum

11. Problems with Frontier Communications?: Please contact Frontier at Frontier Communications

12. Where can I dispose of household chemical products the responsible way?: You may contact the Dallas Home Chemical Collection Center by visiting Dallas County Household Hazardous Waste.