How do I report problems with my water, including bad tasting, cloudy or dirty water or low water pressure?
The Public Works Department handles all water quality issues in the City of Rowlett.

To report a water quality issue please Submit a New Request

If you are experiencing a water/sewer related emergency please call Public Works directly at 972-412-6287 during regular business hours, which are 8:00am – 5:00pm weekdays.

To report an emergency outside of regular business hours, please call Police Dispatch at 972-412-6201.

Show All Answers

1. When will will my bulk trash or brush be picked up?
2. Will the city respond to a sewer back-up at my residence or business?
3. How do I report a streetlight outage?
4. How do I report a pothole?
5. How do I report a street sign needing repair/missing?
6. How do I report a water or sewer leak?
7. How do I report problems with my water, including bad tasting, cloudy or dirty water or low water pressure?
8. How do I report debris in the street?
9. What time can construction begin in the morning?
10. Problems with Charter Spectrum (Time Warner Cable)?
11. Problems with Frontier Communications?
12. Where can I dispose of household chemical products the responsible way?