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1. How do I turn off my water if I have a leak inside my house?

There may be a water supply cut-off in your "stop waste valve box" by the front faucet outside your home. If there is no cut-off valve, or if you need assistance in turning off the water supply to your house, please call Utility Billing at 972-412-6105 More...

2. What should I do about a leak at the water meter?

Please call Utility Billing at 972-412-6105 to report a leak at the water meter. A crew will be dispatched to investigate the leak. More...

3. Who do I call before I start digging in my yard?

Call 1-800-DIG-TESS (344-8377), Erasmo Velasquez with the City of Rowlett at 972-463-3947, for after hours emergency line located call 972-412-6201, Garland Independent School District at 972-494-8201.  The City does not locate lines that are on private property, only in the Right of Ways and easements.  

4. What should I do if I see water coming out of the ground?

Water coming out of the ground could be caused by a broken water line or water seeping out from the ground. Please contact Public Works at 972-412-6287 and a crew will be dispatch to investigate the problem.