Our Mission: To Provide Citizens a Superior Customer Service Experience while Maximizing Revenue Through Accurate Billing and Timely Collections!

Our goal is to provide our citizens with the best service possible. Since you have recently received services from our department, we would like to know how we are doing. Please take a few minutes to complete the following questionnaire. Your comments will enable us to see how we are doing overall and seek ways to better improve our services.

Department providing service:*

Utility Billing Meter Services

I was serviced by both departments

Services Provided: (Please provide a brief description)

Please Rate the Service Received

Response Time:

Excellent Good Fair

Poor N/A

Courtesy of Staff:

Excellent Good Fair

Poor N/A

Staff Knowledge:

Excellent Good Fair

Poor N/A

Availability of Information:

Excellent Good Fair

Poor N/A

Information Provided was Helpful and Accurate:

Yes No

N/A

Appropriate Follow-up Action was taken:

Yes No

N/A

Overall Satisfaction with Services Received:

Excellent Good

Fair Poor

Comments/Suggestions or Recognition of an employee who provided above and beyond service:

Please provide the Following contact information:

Name:*

Address:*

Phone Number:*

E-mail:*